About Outspokin' Bicycles
The Outspokin' Bicycles Story
Back in 2003 I was in between businesses and for years had talked about opening a bike shop. Although my experience in bikes shops over the previous 25 years had been good, it was never great and the local shops I had dealt with were too concerned about the bottom line and not as concerned about the customer experience. In addition, the local shops that I dealt with were too much like walking into a big box store.
I wanted to create a shop that had the feeling of being a ” hangout ” and did not represent all the “bullshit” that so many other shops possessed.
I was riding through Woodstock one day in the summer of 2003 and the building where we began was for sale. After meeting with the realtor and seeing the building, I went home and put the plan together. Woodstock has that small town appeal and is within close proximity to the local trail network.
Thus, I hired employees that had the same passion and experience with/for bicycles that I have. Throughout the past 15 years, all of Out Spokins’ employees have been avid riders, racers and enthusiasts of cycling. The bikes and the product that we carry are what all of us personally would ride and use. Therefore, we can talk about the pros and cons of such. I don’t BS my potential customers and don’t expect that my employees do in order to make a sale.
I have never paid commission but pay a very respectable wage/salary to my employees. All of our employees are required to be able to assemble bikes and to do a good deal of maintenance on bikes. My belief on this is that they can better speak with the customers about the bikes, components, ride quality. All the pros and cons.
There have been many changes within the industry making it more and more difficult for the shops to keep the lights on, but despite the squeeze, we have never changed our philosophy on customer service.
Out Spokin' Bicycles
Advantages Of A Local Bike Shop
Your Complete Cycling Resource
All Cyclists Welcome
We’re dedicated to helping you find the perfect bicycle for your riding style. We carry a wide selection of bikes and cycling gear for beginners and experts alike, and we’re here to help you select the equipment that best meets your needs as a cyclist.
Experienced and Knowledgeable Employees
Our staff is professionally trained, and our friendly employees contribute to our welcoming atmosphere. In sales and service, we’re committed to providing you with an exceptional shopping experience.
Full Service Center
Our qualified professional technicians service all makes and models of bicycles. Drop by for a free evaluation of your bicycle, and count on us for respectable turnaround times and quality bicycle repairs.
Professional Bike Fit
Proper bicycle fit is essential to enjoying the ride. Our certified fit specialists learn about you, evaluate you in the riding position, and configure your bike to meet your cycling goals.